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FAQs
How do I know if my order has been received?
When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference.


How and when is the stock delivered?
We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.


What if I need an item delivered for a certain date?
Express Deliveries: For next day delivery, we would need to have receipt of your authorized order by 10am. The delivery rates vary for pre 9am, 10am and 12 noon respectively and the customer service team will advise you accordingly.

Please Note: Next day delivery is not always possible, but our customer service team will do their best to achieve your requirement.
Special delivery instructions: If your order is being delivered to a destination which has special delivery details and instructions, please provide as much detail along with the special instructions for the delivery, once your order is placed.
Change or Cancel an order?
If you wish to change or cancel an order that has not yet been dispatched contact our Customer Service team at 1-800-503-0449 any time between 9am and 6pm Monday to Friday EST, excluding public holidays. Please have the order confirmation number and date the order was placed on hand. They will be happy to cancel the existing order. If the order has been already been dispatched, we will look into each inquiry separately and advise of a suitable resolution.
Please note that sale and clearance items are considered final sale. We cannot provide any returns or refunds.


What should I do if an item is received damaged or broken in transit?
Please report any delivery, quantity or quality discrepancies to AirCanadaBoutique.ca@Staples.com within 5 working days of the delivery receipt. Otherwise, the delivery will be deemed to be without discrepancies and invoiced accordingly.

Help Desk