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Urgent Shipping Notices
Orders may require longer lead times due to post-pandemic shipping and industry wide supply chain challenges. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines.

Domestic Orders

1-800-503-0449 (Phone)

If you prefer, you may order by phone, Monday through Friday, during business hours. To call our Customer Service Center, please dial 1-800-503-0449. Our normal business hours are 8:00 a.m.-6:00 p.m. Monday-Friday (EST). After hours, voice mail will allow you to place an order which will be entered, confirmed back to you with an order number and processed on the following business day.

We have made every effort to make your shopping experience easy. If you encounter any difficulty using these pages or if you have questions about your order, contact us at: or you can call and speak directly to a Customer Service Representative at 1-800-503-0449.

Rush Orders

Call by 3:00 p.m. Eastern Time, and we will absolutely, positively guarantee shipment of product the same day - via your FedEx Service of your choice.

Order Status

At any time you may check on your order status online. You may also contact a Customer Service Representative by calling 1-800-503-0449.

Need help with a special project?

To contact our Staples Account Team Click Here.

Check out our Retail Boutiques

Montreal YUL Boutique

Monday - Thursday
9:00am – 4:00pm Local time

7373 Cote Vertu, Building 2, St. Laurent, QC
H4S 1Z3

Vancouver YVR Boutique

Monday - Thursday
9:00am – 4:00pm Local time

6001 Grant McConachie Way, Gate 1, Richmond, BC
V7B 1K3